OPERATIONS MANAGER- TECHNICAL SERVICES

Technical Services · Prince George, British Columbia
Department Technical Services
Employment Type Full-Time
Minimum Experience Mid-level

OPERATIONS MANAGER- TECHNICAL SERVICES

Prince George, BC

 

Everguard Fire Equipment Inc. (Everguard) is a multi-industry fire and life safety services and solutions company with comprehensive product offerings; globally recognized product and solution partners; installation, commission, inspection, and testing services and 24/7/365 support.  We are proud to employ a diverse team of professionals across Canada who are focused on delivering high-quality products, solutions, and service to our clients. Every day our team members apply their unique knowledge, skills, and abilities to their work, living by our principles of Accountability, Continuous Improvement and Teamwork. We love what we do, and we are always seeking enthusiastic talent to join our team.

 

As our Operations Manager - Technical Services, they will be responsible for leading a team of technicians and customer support specialists in the daily delivery of a wide variety of high quality fire and life safety services and solutions to our industrial, institutional and commercial customers. Some of the additional expectations of this role include:

  • Managing multiple projects/contracts of varying scopes and complexity, including day to day business, to ensure that all activities follow client, company, regulatory and safety requirements;
  • Developing and executing sales and service delivery plans, programs, and processes, in consultation with the corporate leadership team, to optimize local service delivery opportunities and existing business, vendor relationships, operational effectiveness, customer experience and overall profitability;
  • Creating partnerships to facilitate sales associated with exclusive product lines and services;
  • Stewarding branch financial performance through maximization of market potential as well as management of operating expenses including staffing, inventory, and capital assets;
  • Engaging customers in an effective and timely manner to build meaningful customer relationships and proactively respond to identified issues and concerns;
  • Ensuring effective operational execution through regular review of daily execution of assigned work orders including preparation for work, optimization of material utilization, examination and inspection of work progress, equipment, and worksites; and completion of requisite reports and documentation;
  • Building a high performing, cohesive team possessing the requisite training, skills, and customer focus to deliver high quality service and grow market opportunities;
  • Monitoring the efficiency and productivity of the team, and motivating team members to achieve and exceed assigned performance objectives. Where needed, identifying coaching and training required to support performance development;
  • Fostering a work environment conducive to open communication, initiative, and team work to maintain high levels of morale and a welcoming growth-oriented mindset; and
  • Ensuring all work is executed in compliance with company, client and regulatory safe work practices and safety leadership is demonstrated in all aspects of the operation.

 

The successful candidate must be a professional, highly motivated, team player with a keen attention to detail and the ability to lead a team to safely execute high quality work on-time, every time.  They will bring with them strong communication and customer service skills, with an ability to work both collaboratively, with a diverse national team, as well as independently within the branch, to deliver high quality service and support to our customers.  Given the service and solutions focus of our business, they will also be able to demonstrate strong problem-solving and decision-making skills and flexibility to address changing situations and priorities. A background in the delivery of field services to a broad customer base and a demonstrated operational mindset grounded in accountability, execution and continuous improvement is a must. They must also possess a valid driver’s license and be able to travel to remote client sites and other operating locations.  Overtime may be necessary; therefore, flexibility in hours of work will be required.

 

A candidate with a minimum of 5+ years’ experience in operational management leading a field service delivery team complimented by experience in the fire and life safety industry and post-secondary education in business, fire protection or another related field would be preferred. Combinations of education and experience will be considered.

 

Everguard offers a competitive compensation and benefits package. If you are excited by the opportunity to contribute to a highly successful and growing company and interested in being part of a dynamic team, we want to hear from you.

 

We embrace diversity across all our operations and foster a respectful and inclusive work environment. Individuals that represent a variety of backgrounds, perspectives and skills are encouraged to apply.

 

If you require this job advertisement in an alternate format or require accessibility supports to complete your application, please contact us immediately or contact our community partners at InclusionNL to access the supports you require.  (kathy@inclusionNL.ca or 709.697.3323)

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  • Location
    Prince George, British Columbia
  • Department
    Technical Services
  • Employment Type
    Full-Time
  • Minimum Experience
    Mid-level